Clara AI gives every candidate a clear path to human contact, whether before the interview starts or during the call. Candidates who request human assistance are flagged for recruiter follow-up and are never lost to an automatic rejection.

Clara AI now includes a formal opt-out path for candidates who need human assistance. Candidates can request human contact before the interview begins via an "Accessibility Support" option on the job landing page, or verbally during the call.

AI phone interviewing works well for most candidates. But some candidates can't participate in a voice interview because of a hearing impairment, a speech condition, or another accessibility need.

Without a clear alternative, those candidates don't have a good path forward.

Two ways to opt out, one outcome

Before the interview starts, candidates see an accessibility option on the job landing page. Tapping on it triggers an option to have a human recruiter call at another time.

During a live call, if a candidate says "I want to speak to a person," "I need a human," or makes any similar verbal request, Clara AI ends the call with a graceful sign-off and tags the candidate correctly.

The call recording is saved so the recruiter has full context when they follow up.

What recruiters see when a candidate opts out

The candidate doesn't disappear from the pipeline. They appear in the profile queue with an orange "Human requested" badge, clearly distinguishable from shortlisted or interviewed candidates.

Clicking the card opens a full profile view: contact information, CV analysis with match score, and the call recording and transcript if the candidate opted out mid-interview.

The recruiter sees everything they need to decide whether to shortlist the candidate and make contact. No candidate is lost to a missed flag or a misfired rejection email.

Why getting this right matters beyond compliance

There's a legal dimension here. Disability accommodation laws in most jurisdictions require employers to provide reasonable alternatives to standard hiring processes.

An AI-only interview flow with no opt-out path creates legal exposure, and the opt-out feature addresses that directly.

But the more practical concern is this: candidates who request human contact and receive an automatic rejection instead aren't just lost to your pipeline. Some of them are strong candidates who had the right skills and the wrong interview format.

Clara AI screens, interviews, and tags candidates. Recruiters decide who to move forward. The opt-out feature keeps that chain intact for every candidate, including the ones who need it most.

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